Verify Your Fair Go Casino ID With Your Phone

To verify your Fair Go casino ID with your phone, you photograph or scan a few documents and send them through the channel Fair Go tells you to use. It matters because Fair Go's FAQ is clear about the order of things: withdrawals are processed within 2 business days of the request, and account verification comes first (Verified, checked 8 October 2026). Players who leave it until their first win end up waiting twice, once for the check and once for the payout. Do it in your first week and that wait disappears.

What Fair Go may ask for

Fair Go's pages that we checked don't publish a document list, so ask its live chat what it needs for your account before you start taking photos. As a guide, online casinos commonly ask for some or all of these:

• Photo ID: a passport or driver licence, both sides for a licence.
• Proof of address: a recent utility bill, bank statement or government letter showing your name and address.
• Proof of payment: for example, a photo of the card you deposited with, or a screenshot showing the wallet you used.
• Sometimes a selfie holding your ID, to show the person and the document match.

That list is what's typical, not Fair Go's published requirement. Get the real list from Fair Go itself, in writing if you can, so you're not sending more personal data than you need to.

How to verify your Fair Go casino ID with your phone

1. Ask first. Open live chat on the real site and ask which documents Fair Go wants and how to send them. Our guide to live chat on mobile shows where to find it.
2. Gather the originals. Use current documents. An expired licence or a bill from years ago will bounce.
3. Photograph or scan each one using the tips below.
4. Check every image by zooming in before you send. If you can't read the small print, neither can the reviewer.
5. Send them through the channel Fair Go confirmed, from a connection you trust.
6. Note the date and time you sent them, and ask live chat to confirm they arrived.
7. Wait for the all-clear before you request your first withdrawal.

Taking photos that pass first time

• Use daylight. Stand near a window rather than using the flash, which bounces off laminated licences and hides details.
• Lay it flat on a dark surface, so the edges stand out and the camera focuses on the document.
• Get all four corners in. Cropped edges are one of the most common reasons a document gets rejected.
• Hold the phone straight above it, not at an angle, so the text isn't skewed.
• Tap to focus on the text before you take the shot, then zoom in to check it's sharp.
• No filters, edits or stickers. An edited image can look tampered with, even if all you did was brighten it.
• Show the whole page for bills and statements, including your name, address, the issuer and the date.

Scanning documents with built-in phone tools

A scan is often clearer than a photo, because your phone straightens the page and evens out the lighting. You don't need to install anything:

• iPhone: open the Notes app, start a new note, tap the camera or attachment icon and choose Scan Documents. Hold the phone over the page and it captures automatically. The Files app has the same scanner in its menu.
• Android: open the Google Drive app, tap the plus button and choose Scan. Drive saves a PDF you can share or upload. Many Samsung phones can also scan documents straight from the camera app.

If an upload form rejects your iPhone photos, the format may be the problem. iPhones can save photos as HEIC. Going to Settings, then Camera, then Formats, and choosing Most Compatible saves new photos as standard JPEGs. Ask Fair Go which formats it accepts if you're unsure.

Sending your ID documents safely

ID documents are exactly what scammers want, so be strict about where they go:

• Only send them through the method Fair Go confirmed in a conversation you started on the real site.
• Never send ID because of a text, email or social media message asking you to "verify now". That's a common phishing script, and our guide to fake Fair Go login pages shows how it works.
• Never send documents to a WhatsApp number, a social media inbox or an email address someone else gave you.
• Upload from home Wi-Fi or mobile data, not a shared network. Here's why public Wi-Fi is a poor place for this.

Cleaning up afterwards

Once Fair Go confirms you're verified, there's no reason to keep copies of your passport scattered around your phone. Delete the photos, then empty the Recently Deleted album in the iPhone Photos app or the Bin in Google Photos, because deleted photos wait there for weeks. Check whether your photos sync to iCloud or Google Photos, since a copy may live in the cloud as well. Remove the files from your Downloads folder and from any chat where you attached them.

If your Fair Go verification stalls

Most delays come down to a mismatch. The name on a bill might use an initial or a former surname, the address might be from before you moved, or the ID might have expired. Ask live chat exactly what's outstanding rather than resending everything. If your registered details are wrong, ask how to correct them; this is why it pays to sign up with details that match your ID, as our Fair Go sign-up guide explains. Once you're cleared, our mobile withdrawal guide takes it from there.

Fair Go ID verification FAQ