Help centre
Fair Go Casino Help Centre for Mobile Players
Every Fair Go casino help guide on this site, sorted by what you're trying to do. Pick a topic, or start with the shortcuts for the problems we hear about most.
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Need a hand with Fair Go?
Our guides cover the common problems. For anything about your account, Fair Go says its live chat is open 24/7. New players can claim 100% up to $200, redeem 5 times, up to $1,000.
New here? Use this code when you deposit: CodeWELCOME
18+ · New players · T&Cs apply · 30x wagering
Most-asked
The guides players reach for first
This Fair Go casino help centre gathers every guide on fairgocasino.mobi into one map. We're an independent guide, not Fair Go, so we can't see or change your account. What we can do is explain how Fair Go's mobile site works, what its terms say and which fix to try first. Fair Go describes its casino as browser-based on iOS and Android, so almost every answer here starts in Safari or Chrome.
Getting started with Fair Go on mobile
New to Fair Go, or new to playing on a phone? These cover the basics: what the app really is, how to join, how to sign in and what to do when you can't.
- HomeOffers, top pokies and the 3-tap home-screen shortcut.
- Fair Go casino appIs there an app? What you get instead, and how to set it up.
- Sign up on your phoneOpen an account on mobile and claim the welcome bonus.
- Login guideSign in on mobile or desktop, with fixes for failed logins.
- Forgot password or locked outReset access, unlock an account and secure it afterwards.
- Mobile pokiesWhich pokies suit a phone, with the specs Fair Go publishes.
Phones and tablets
Device-by-device setup, from adding a home-screen icon to the browser settings behind most login trouble.
- Fair Go on iPhoneSafari settings, Face ID passwords, Apple Pay and Screen Time.
- Fair Go on AndroidChrome, installing the web app, Google Pay and Play Protect.
- Home-screen icon: iPhonePut Fair Go on your iPhone or iPad home screen.
- Home-screen icon: AndroidChrome, Samsung Internet and Firefox, step by step.
- iPad and tabletsBigger screens, split view and shared family tablets.
- Samsung InternetGalaxy browser settings that help or break the casino.
Mobile banking
Deposits, withdrawals and verification from a phone. Fair Go lists deposits from $5 with Lightning Bitcoin and $20 with Apple Pay or Google Pay, while withdrawals go by Bitcoin, eZeeWallet or wire transfer, so read both halves before you deposit.
- Deposit on mobileEvery deposit method and minimum, from your phone.
- Apple PayDeposit with Apple Pay and what to use for withdrawals.
- Google PayDeposit with Google Pay on Android.
- Withdraw on mobileCash-out methods, limits and processing times.
- Verify your ID by phonePhotograph documents so they pass first time.
Fixes and support
When something isn't working: the site won't load, a game hangs, a code is refused, or you need a person. Look here before you start a chat, because many problems are one browser setting away from fixed.
- Live chat on mobileReach Fair Go's support from your phone, and what to ask.
- Site not loadingWhy Fair Go may not open in Australia, explained plainly.
- Game not loadingPokies stuck on a spinner or a black screen.
- Bonus code not workingWhy a code is refused and what to check first.
- Clear cache and cookiesClear Fair Go's site data on iPhone and Android.
- Mobile data and batteryKeep data use and battery drain under control.
Stay safe
Clone sites, fake apps and dodgy Wi-Fi are the real risks for mobile players, and your phone's own limit tools are the best defence against the other one: playing more than you meant to.
- Fake Fair Go appsSpot lookalike apps and APK files before they spot you.
- Phishing login pagesHow clone sites steal casino logins.
- Public Wi-FiPlaying on café, hotel and airport networks.
- Limits on your phoneScreen Time, Digital Wellbeing and bank blocks.
- Responsible gamblingWarning signs, limits and free help lines.
Fair Go's support or ours?
Contact Fair Go about anything to do with your account, balance, bonuses, deposits, withdrawals or verification. Fair Go says its live chat runs 24/7, and our live chat guide explains how to use it from a phone. Contact us only about this website, such as a broken link or an out-of-date fact, using the address on our about page. Please never send us your Fair Go login or payment details.
Fair Go casino help centre FAQ
Is this Fair Go's own help centre?
No. We're an independent affiliate guide and can't access accounts. For account help, use Fair Go's live chat or email, which Fair Go says are available 24/7.
How do I contact Fair Go support from my phone?
Open Fair Go in Safari or Chrome and use the live chat button, or use the email option Fair Go lists on its site.
Why won't Fair Go load on my phone?
Switch between Wi-Fi and mobile data and open your browser directly. If the address won't load at all, it may be blocked, because Fair Go is an offshore casino that ACMA can have blocked in Australia.
Where do I enter a Fair Go bonus code on mobile?
In the cashier's coupon box, before you confirm the deposit. New players use WELCOME for 100% up to $200, redeem 5 times.
Can you get my withdrawal paid?
We can explain Fair Go's rules, such as verification and the 2 business days processing time its FAQ lists, but only Fair Go can act on your account.
Still stuck?
Ask Fair Go's live chat
Open Fair Go and start a chat, which Fair Go says runs 24/7. New players can join and claim up to $1,000 with code WELCOME.
CodeWELCOME
Copy WELCOME & open Fair Go (opens in a new tab)
Or start with the login guide.
18+ · New players · T&Cs apply · 30x wagering. Gambling Help Online 1800 858 858.