Fair Go Casino Forgot Password or Locked Account: What to Do

Most lockouts come down to one of three things: a password that's changed or been mistyped, too many failed attempts, or a hold Fair Go has put on the account for a reason. Each has a different fix, and guessing your way through can turn the first problem into the second. Start by matching what you're seeing.

Work out which problem you have

Fair Go casino forgot password: the reset routes

Fair Go lists 24/7 live chat and email Operator claim as its support channels. That gives you three ways back in, roughly in order of speed:

1. A reset link, if the sign-in box offers one. Follow it from Fair Go's own site, never from an email you weren't expecting.
2. Live chat. Fair Go says it's open 24/7. Start a chat on the site, explain that you're locked out, and the agent can reset or unlock the account once you've confirmed who you are.
3. Email support. Slower, but useful if chat won't load or you want a written record.

Our live chat on mobile guide has tips for keeping a chat going on a phone, including what to do if the page reloads mid-conversation.

What to have ready before you contact support

Support has to be sure it's you before it touches the account. Having these to hand speeds things up:

• your username, or the email address you think you registered with
• your full name, date of birth and address as you entered them at sign-up
• the method and rough date of your last deposit
• a screenshot of any error message you're seeing

Locked out after too many attempts

A run of failed logins looks like someone trying to break in, so casinos commonly lock an account after several misses. It protects you, even when the someone was you. Fair Go doesn't publish how many attempts trigger a lock or how long one lasts, so don't wait it out and keep retrying: every extra attempt can extend the lock.

Instead, contact live chat, confirm your details and ask for an unlock and a password reset together. Then sign in once, carefully, ideally by letting your password manager fill in the new password.

When Fair Go locks an account for a reason

Not every lock is about passwords. If the account worked yesterday and the password is definitely right, one of these is more likely:

• Verification. Fair Go's terms require verification before withdrawals, and a casino can pause an account while it checks documents. Ask what's outstanding and send clear photos; see verifying your ID by phone.
• A security hold. Unusual activity on the account can prompt a check. Answer support's questions, then change your password.
• A break or self-exclusion. If you asked for time out, the lock is doing its job. Let it run, and if that's hard, call Gambling Help Online on 1800 858 858.
• A terms issue. Duplicate accounts and bonus breaches can lead to closures. Ask support for the specific reason in writing.

Lock it down once you're back in

A reset is the perfect moment to fix the habits that caused it.

1. Use a unique password. If your Fair Go password matches your email or another site's, a leak anywhere puts your casino balance at risk. Let iCloud Keychain or Google Password Manager generate one.
2. Save it properly. Keep it in your phone's password manager, which fills it after Face ID or a fingerprint and won't fill it on lookalike sites.
3. Secure your email. Account messages land in your inbox, so give it two-step verification. Whoever controls your email can often take over everything else.
4. Check your screen lock. A saved password is only as safe as the lock in front of it.

Got a “reset your password” email you didn't ask for? Don't tap the link. Go to Fair Go by typing the address, and read our guide to phishing login pages. The general sign-in steps are in the Fair Go login guide.

Forgot password FAQ